Working at Acquia often means taking on the hard problems, the big challenges, and making the difference between success and failure for our customers. To highlight just how flexible our Client Advisory Team needs to be on a daily basis, I want to share with you this extraordinary glimpse into the inner workings of a real life customer who was dealing with a Drupal problem they never even imagined could exist. Please be warned, this is a real screenshot of a real "support incident" - nothing has been held back, except the customer's name (for their own protection). For the truly daring, there is also a high resolution version.
— Dries Buytaert