Josh Gee, former product manager for the City of Boston's Department of Innovation and Technology, recently shared how Boston.gov identified 425 PDF forms used by citizens and moved 122 of them online. Not only did it improve the accessibility of Boston.gov's government services, it also saved residents roughly 10,000 hours filling out forms. While Boston.gov is a Drupal website, it opted to use SeamlessDocs for creating online forms, which could provide inspiration for Drupal's webform module. Josh's blog provides an interesting view into what it takes for a government to go paperless and build constituent-centric experiences.
— Dries Buytaert