In my 2020 Acquia retrospective, I reflect on our business momentum and the evolution of the Acquia Experience Platform.
At the beginning of every year, I like to publish a retrospective to look back and take stock of how far Acquia has come over the past 12 months. I take the time to write these retrospectives because I want to keep a record of the changes we've gone through as a company. It also helps me track my thinking and personal growth year over year.
If you'd like to read my previous retrospectives, you can find them here: 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009. This year marks the publishing of my twelfth retrospective. When read together, these posts provide a comprehensive overview of Acquia's trajectory.
2020 was a strange year. Since March 2020, I've only been in an Acquia office twice. Despite the changes the pandemic brought upon us all, Acquia did well in 2020. We continued our unbroken, 14-year growth streak.
We were proud to help many of our customers cope with COVID-19. A few notable examples:
- The State of New York spun up COVID-19 sites in just three days using Acquia Site Factory. We supported 49 million service interactions and 342 million page views across 60 million users at the onset of the pandemic.
- King Arthur Baking Company attracted a new digital audience of pandemic bakers that led to a 200% year-over-year growth in e-commerce sales.
- When stores first closed, Godiva used Acquia Customer Data Platform (CDP) to double email-open rates and nearly triple click-through rates. Their website traffic was up 63%.
Execution on product vision
Open Source, digital transformation, cloud computing and data-driven marketing are powerful tailwinds transforming how every company does business. 2020 only accelerated these trends, which Acquia benefited from.
While COVID-19 changed some of Acquia's 2020 plans, our vision and strategy didn't waver. We have a clear vision for how to redefine Digital Experience Platforms. For years now, we've been patient investors and builders towards that vision.
Throughout 2020 we continued to invest decisively in our Web Content Management solutions while accelerating our move into the broader Digital Experience Platform market. "Decisively", because we grew our Marketing Cloud engineering team by 65% and our Drupal Cloud engineering team by 35% — a testament to the strength of our company amidst a pandemic.
The best way to learn about what Acquia has been working on is to watch the recording of my Acquia Engage keynote. The presentation is only two months old, and in 30 minutes I cover 10 major product updates. Rather than repeat them here, take a look at the video.
Our product portfolio is organized in two lines of business: the Drupal Cloud and Marketing Could. Content is at the core of the Drupal Cloud, and data is at the core of the Marketing Cloud.
Acquia's Drupal Cloud remains the number one Drupal platform in the enterprise with 40% of Fortune 100 companies as our customers. Acquia is the number one vendor in terms of performance, scalability, security and compliance. Across our customers, we served more than 500 billion HTTP requests in 2020.
Acquia's Marketing Cloud managed over 3 billion customer profiles, 20 billion e-commerce transactions, and over 100 billion customer interactions in 2020. We made nearly 1.5 billion machine learning predictions every day.
This year, we saw much larger spikes than normal on Black Friday and Cyber Monday. These huge spikes are not surprising given much store traffic turned to digital. The autoscaling of the platform helped us handle these spikes without hiccups.
As of November 2020, Acquia moved completely off of Marketo to Acquia Campaign Studio (based on the Open Source Mautic). While this move probably won't come as a surprise, it is an important milestone for us. Marketo was a critical part of Acquia's marketing operations so we're excited to practice what we preach.
At the beginning of 2018, shortly after Mike Sullivan joined Acquia as our CEO, we set a goal to become a leader in Digital Experience Platforms within three years. We did it in two years. 2020 was the first time Acquia was recognized as a leader in the Gartner MQ for Digital Experience Platforms. We're now among leaders like Salesforce and Adobe, which I consider some of the very best software companies in the world.
The success that Acquia earned during 2020 was not just driven by our strategy and roadmap execution. They are also the result of our unique culture and how we continued to support our teams throughout the pandemic. We were recognized in Great Places to Work UK and Excellence in Wellbeing; Great Places to Work and Top IT Companies India; and were named a Boston Globe Top Place to Work.
Contributing to Open Source
Drupal did well in 2020. After five years of work, Drupal 9 was released, bringing many important improvements. In 2020, Drupal received contributions from more than 8,000 different individuals and more than 1,200 different organizations. The total number of contributions to Drupal increased year over year. For example, the Drupal community worked on 4,195 different Drupal.org projects in 2020 — a large 20% year-over-year increase compared to 2019.
Acquia remained the the top commercial contributor to Drupal in 2020:
One specific contribution that I'm extra proud of is that Acquia bought advertising on Drupal.org, and used said advertising to highlight the 10 Acquia partners who contribute back to Drupal the most. It's always important to promote the organizations that contribute to Drupal, but in an economic downturn, it's even more important.
We also contributed to Mautic: we helped evolve Mautic's governance, release Mautic 3, and organize the first ever MautiCon. The Mautic project made 13 releases over the past year compared to only 3 releases in 2019 before Acquia acquired Mautic. We're also seeing a steady growth in community members and active contributors.
A year of personal growth
Acquia started off 2020 as a new member of the Vista portfolio. I've been learning a lot from working with Vista and implementing the best practices Vista is famous for. From a personal growth perspective, I wouldn't trade the experience for anything.
At the end of 2019, Acquia lost a great leader; Mike Aeschliman. Mike was our Head of Engineering. Mike and I were joined at the hip. Because of Mike's passing, I stepped in to help run Engineering, as well as Product, for the first three months of 2020. In March, John Mandel joined us to fill Mike's shoes. John has been a great leader and partner. Throughout 2020, Mike remained in my thoughts, especially when we achieved milestones that he and I were working towards. I believe he'd be proud of our progress.
Early in 2020, I organized my team into 4 groups: Drupal Cloud, Marketing Cloud, Product Marketing, and User Experience. I spent the year scaling and operationalizing the R&D organization: hiring, setting and tracking goals, managing 10+ product initiatives, evolving our pricing and packaging, reviewing business cases, improving our messaging and positioning, and more. I spent as much time focused on managing the top line as managing our bottom line — proof that Acquia is no longer a startup. It was a dense year; 10 to 16 meetings a day, 5 days a week. Every day was packed, but Acquia is better for it.
I did quite a few virtual speaking engagements in 2020, including my keynotes at DrupalCon Global, DrupalCon Europe and Web Summit. With COVID-19, it was uncertain if DrupalCon would happen, but I'm glad it still did. Virtual events are not the same as in-person events though; I miss the travel experience, direct attendee feedback and personal interactions. In-person events give me energy; virtual events don't.
As I mentioned at the beginning of this post, 2020 was a strange year. On days like today, when looking back at the past year, I am reminded of how lucky I am. I'm fortunate to be working at a healthy and growing company during these uncertain times. I hope that 2021 brings good health, predictability and stability for everyone.
— Dries Buytaert